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Product code: 2600135
We aim to make getting your club gear as easy and reliable as possible. Here’s everything you need to know about our delivery options:
UK Standard Delivery
- Cost: £3.95 (Free on orders over £50)
- Estimated Time: 3–5 working days
- Delivered via Royal Mail or a trusted courier partner.
- Tracking details provided once your order is dispatched.
UK Express Delivery
- Cost: £6.95
- Estimated Time: 1–2 working days (Order by 1pm for same-day dispatch)
- Perfect for last-minute match prep or urgent kit needs.
Click & Collect (Club Shop)
- Cost: Free
- Estimated Time: Usually ready within 2–3 working days.
- You’ll receive an email when your order is ready for collection.
- Bring your order confirmation and ID when collecting.
International Delivery
- Currently available to selected countries.
- Cost & Time: Calculated at checkout based on destination.
- Please allow extra time for customs clearance.
Additional Information
- Working Days: Monday–Friday (excluding Bank Holidays).
- Orders placed after 1pm or on weekends will be processed the next working day.
- Delivery times may vary during peak periods (e.g., start of season, Christmas).
- You’ll receive email updates at each stage: order confirmation, dispatch, and tracking.
Missed Delivery or Issues
- If you miss your delivery, the courier will leave a card with instructions.
- For any delivery queries, contact our Customer Service Team at [insert email/phone].
Returns & Exchanges
We want you to love your purchase! If something isn’t quite right, here’s how we can help:
Returns Policy
- Timeframe: You have 28 days from the date of delivery to return items.
- Condition: Items must be unused, in original packaging, and with tags attached.
- Exclusions:
- Personalised or customised items (e.g., shirts with names/numbers)
- Undergarments or swimwear (for hygiene reasons)
- Sale items may be non-returnable (check product details)
How to Return
- Complete the Returns Form included with your order or download it from our website.
- Package your item securely and include the form.
- Send to:
[Club Name] Returns Department
[Address Line 1]
[Address Line 2]
[Postcode]
- We recommend using a tracked service as we cannot be responsible for lost parcels.
- Return postage costs are the customer’s responsibility unless the item is faulty.
Exchanges
- Need a different size?
- Please return the original item and place a new order for the correct size.
- This ensures you get your replacement quickly and stock availability is guaranteed.
Refunds
- Refunds are processed within 5–7 working days of receiving your return.
- Funds will be credited to your original payment method.
- You’ll receive an email confirmation once your refund is complete.
Faulty or Incorrect Items
- If you receive a faulty or incorrect item, contact our Customer Service Team within 7 days of delivery:
- Email: [insert email]
- Phone: [insert phone number]
- We’ll arrange a free return and replacement or refund.
